My Care, My Way – West London CCG

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  • My Care, My Way is a new integrated care service for anyone aged 65 and over. It has been designed by local patients and GPs. Our patients told us what they wanted from the service down to the colours of the chairs we use and what we called it. We listened and My Care, My Way is the result.

    My Care, My Way exists specifically to support the health and wellbeing of local people who are aged 65 and over to help keep them well, closer to home. My Care, My Way is an additional service and access to your regular GP and the services you use will continue as usual.

    My Care, My Way is a pioneering multi-organisation collaboration. It is led by NHS West London Clinical Commissioning Group.

    The organisations involved include GP surgeries, NHS hospitals, local community and social care services as well as many local charities and voluntary organisations. We are all working together in partnership to deliver My Care, My Way.

    My Care, My Way introduces integrated care teams.

    Integrated care teams include your GP. It may also include a My Care, My Way case manager or health and social care assistant. The number of people in your integrated care team will depend on your needs.

    They will ask you what you want and need when it comes to planning your care. This is a new and different way of working together. Together you will develop your own personalised care plan and they will work closely with you, and with other services, to provide you with the care you need.

    Care plans are an important part of My Care, My Way. They put you at the heart of plans for your care, now and in the future. Care plans ensure that your care provision is proactive and that your integrated care team will be able to respond quickly to any changes in your condition.